Products & Collections
What type of clothing does HM Noor offer?
HM Noor offers Pakistani eastern wear including casual wear, formal wear, party wear, wedding wear, embroidered suits, printed lawn and cotton suits, chiffon suits, sheesha silk suits, kids' wear, and selected unstitched collections.
Are your suits stitched or unstitched?
We offer both stitched and unstitched suits. Most of our collection is ready-to-wear, while selected designs are available unstitched. Please check the product details before ordering.
What is included with each suit?
The contents depend on the design. A product may include a shirt only, shirt and trouser, complete 3-piece suit with dupatta, or unstitched fabric. Please check the Product Details on each product page to see exactly what is included.
Are the products exactly the same as shown in the pictures?
We make every effort to display our products accurately. However, slight differences in color, shade, print placement, embroidery placement, or appearance may occur because of lighting, screen settings, fabric characteristics, and production variations.
Will the color be exactly the same as I see on my phone?
Colors may appear slightly different depending on your phone, monitor, brightness, and display settings. Minor color variations are therefore possible.
Is the embroidery done by hand?
Some HM Noor designs may feature handwork, embroidery, embellishments, machine embroidery, or a combination of hand and machine finishing. Please check the individual product description for details.
Can handmade products have slight variations?
Yes. Minor variations can naturally occur in products involving handwork, embroidery, embellishments, or artisanal finishing. These small differences are part of the character of handcrafted clothing and do not necessarily indicate a defect.
Size & Fit
What sizes are available?
Depending on the product, our stitched collection is generally available in Small (S), Medium (M), Large (L), and Extra Large (XL). Some designs may only be available in selected sizes.
How do I choose the correct size?
Please check the HM Noor Size Chart before placing your order. We recommend comparing our measurements with a similar garment that already fits you comfortably.
Are all designs available in S, M, L and XL?
Not necessarily. Available sizes are shown on each product page. If a size cannot be selected or is marked sold out, it is currently unavailable.
Are measurements the same for every design?
Fit may vary slightly depending on the fabric, cut, stitching, and design. Please check the size information before ordering.
What if I order the wrong size?
Please contact HM Noor Customer Support as soon as possible. Size exchanges are subject to our Exchange Policy and stock availability.
Do you offer custom sizing?
Unless specifically mentioned on the product page, our ready-to-wear products are offered according to our standard sizes and custom sizing is not guaranteed.
Orders
How can I place an order?
Select your desired product, choose the correct size, add it to your cart, proceed to checkout, enter your delivery information, select your payment method, and confirm your order.
Please make sure your name, mobile number, city, and complete delivery address are correct before submitting your order.
How do I know my order has been received?
After successfully placing an order, you should receive an order confirmation through the contact method available during checkout. Please keep your order number for future reference.
Can I change my order after placing it?
Please contact us as soon as possible if you need to change the size, product, address, or other order information. Changes are only possible if the order has not already been processed or dispatched.
Can I add another product after placing my order?
If your order has not been processed, contact Customer Support and we will try to assist you. Once an order has entered processing or dispatch, you may need to place a separate order.
Can I cancel my order?
Orders may be cancelled before processing or dispatch. Once an order has been handed over to the courier, cancellation may no longer be possible.
What happens if an item becomes unavailable after I order it?
In the uncommon event that an ordered item becomes unavailable, our team will contact you and provide the available options.
Payments
What payment methods do you accept?
Available payment methods may include Cash on Delivery (COD) and selected advance or digital payment options displayed during checkout.
Is Cash on Delivery available?
Yes, Cash on Delivery (COD) is available for eligible orders and locations within Pakistan, subject to our order and courier policies.
Should I keep the exact amount for a COD order?
Yes. We recommend keeping the exact payable order amount ready when receiving your parcel, as the courier rider may not always have change available.
Can I pay through Easypaisa or bank transfer?
Where advance payment options such as Easypaisa or bank transfer are available, please follow only the official payment instructions provided by HM Noor.
How do I confirm an advance payment?
If payment confirmation is required, send the requested transaction details or payment proof through our official customer support channel along with your order number.
How can I avoid payment scams?
Only make payments using details displayed on the official HM Noor website or provided through our official customer support channels. Never send payment to an unknown account claiming to represent HM Noor.
Shipping & Delivery
Do you deliver all over Pakistan?
Yes, we aim to provide nationwide delivery across Pakistan to locations supported by our courier partners. Delivery to certain remote areas may take longer.
Which courier company do you use?
HM Noor may work with different courier partners depending on your location, service availability, delivery performance, and order requirements.
What are your delivery charges?
Shipping charges are displayed during checkout according to our current delivery policy. Charges may vary depending on the destination, order, courier service, or promotional offer.
How long does delivery take?
Delivery time depends on your city, courier service, weekends, public holidays, weather, and other operational factors. Major cities generally receive parcels sooner than remote locations.
Do you offer same-day delivery?
Same-day delivery is not guaranteed unless specifically offered for a particular location or promotion.
How can I track my order?
Once tracking information becomes available, it may be shared with you through the contact details provided with your order. You can use this information to track your shipment through the relevant courier service.
My parcel is delayed. What should I do?
If your parcel takes longer than expected, please contact HM Noor Customer Support with your order number so we can help check its status.
What happens if I miss the courier's call?
Please keep your provided phone number active. The courier may attempt delivery again according to its policy. Repeated unsuccessful attempts may result in the parcel being returned to HM Noor.
Can I open the parcel before making a COD payment?
Open-parcel inspection depends on the service provided by the courier and HM Noor's current delivery arrangement. Unless specifically mentioned for your order, please do not assume that opening the parcel before payment is available.
Can someone else receive my parcel?
Yes. Someone at your provided delivery address may generally receive the parcel on your behalf. For COD orders, please make sure they know the payable amount.
Exchanges & Returns
Do you offer exchanges?
Eligible products may be exchanged according to the HM Noor Exchange & Return Policy. Items must generally be unused, unworn, unwashed, unaltered, and returned with their original tags and packaging.
Can I exchange an item because of size?
Eligible size exchanges may be possible if the replacement size is available and the product meets our exchange conditions.
Can I exchange a sale item?
Sale, clearance, promotional, or specially discounted products may have different exchange conditions or may be final sale. Please check the applicable policy before purchasing.
What should I do if I receive the wrong product?
Please contact HM Noor Customer Support promptly with your order number and clear photos or other requested evidence. Our team will review the issue and guide you through the next steps.
What should I do if I receive a damaged or defective product?
Contact us promptly after receiving your parcel. Keep the product, tags, and packaging in their original condition and provide clear evidence of the issue when requested.
Should I make an unboxing video?
Yes. We strongly recommend recording a clear and continuous parcel-opening video. This can help us review claims involving damaged, incorrect, defective, or missing items more efficiently.
Can I return a product after wearing or washing it?
No. Products that have been worn, washed, used, altered, or damaged after delivery may not qualify for return or exchange.
Who pays the courier charges for an exchange?
If the exchange is requested because of customer preference or an incorrectly selected size, applicable courier charges may be the customer's responsibility. For a verified incorrect or defective item supplied by HM Noor, the matter will be handled according to our Exchange & Return Policy.
Do you provide cash refunds?
Refund eligibility depends on the circumstances of the order and our current Refund & Exchange Policy. Where an exchange or replacement is appropriate, that option may be offered first.
Product Care
How should I wash my HM Noor clothes?
Care requirements vary according to fabric, embroidery, embellishments, and construction. For delicate, formal, embroidered, chiffon, sheesha silk, handworked, or embellished pieces, professional dry cleaning may be recommended.
Can embroidered or embellished suits be machine washed?
Machine washing may damage delicate embroidery, embellishments, handwork, or fabric. Unless the product care instructions specifically allow it, avoid machine washing delicate formal pieces.
How should I store formal and embellished clothes?
Store delicate garments in a clean and dry place away from direct sunlight and moisture. Avoid placing heavy pressure on delicate embellishments or embroidery.
Stock & Restocking
What does “Sold Out” mean?
Sold Out means the product or selected size is currently unavailable for purchase.
Will sold-out designs be restocked?
Some popular products may be restocked, while limited or seasonal designs may not return. Follow HM Noor's official channels for restock and new-arrival announcements.
Can I reserve a suit?
Product reservations are not guaranteed unless specifically confirmed by HM Noor. An item is generally secured once the applicable order process has been successfully completed.
Discounts & Promotions
Do you offer discounts?
HM Noor may occasionally offer seasonal promotions, launch offers, collection discounts, and special campaigns.
Can I use more than one discount code?
Unless specifically stated, multiple discount codes or promotional offers may not be combined on the same order.
Why is my discount code not working?
A code may have expired, require a minimum purchase, apply only to selected products, or be limited to a specific promotional period. Please check the conditions of the offer.
Privacy & Customer Support
Is my personal information safe?
HM Noor uses customer information for legitimate purposes such as processing orders, arranging deliveries, providing customer support, and improving your shopping experience. Please refer to our Privacy Policy for more information.
Why does HM Noor need my phone number?
A valid phone number is required for order confirmation, customer support, courier coordination, and delivery updates. Incorrect or unreachable contact information may delay your delivery.
How can I contact HM Noor?
You can contact HM Noor Customer Support through the official contact options displayed on our website and verified social media channels.
When contacting us about an existing order, please keep your order number ready so we can assist you more efficiently.
Still Have a Question?
If your question isn't answered above, please contact HM Noor Customer Support through our official website or social media channels.
HM Noor — Elegance, crafted with care.