Return Policy

Last Updated: 1 September 2026

At HM Noor, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may return an eligible product under our 7-Day No-Questions-Asked Return Policy, subject to the conditions below.

7-Day No-Questions-Asked Returns

Can I return a product if I simply change my mind?

Yes. You may request a return within 7 days from the date you receive your order, even if you simply changed your mind, no longer want the product, do not like the style or color, or have another personal reason.

You do not need to provide a specific reason for a normal return. However, the product must meet all return-condition requirements stated in this policy.

Return Conditions

What conditions must the product meet?

The product must be returned to HM Noor in the same condition in which it was delivered to you.

To qualify for a return, the product must:

Be unused and unworn.
Not have been washed or dry-cleaned.
Not have been altered, resized, stitched further, or modified.
Not be damaged, torn, or mishandled after delivery.
Be free from stains, makeup, perfume, deodorant, body odor, or other marks.
Have its original tags and labels attached where supplied.
Include all original pieces, including the shirt, trouser, dupatta, accessories, or other items supplied with the product.
Be returned with its original packaging where possible.
Be securely packed to prevent damage during return shipping.

HM Noor reserves the right to refuse a return if the returned product does not meet these conditions.

How to Make a Return

How do I request a return?

You must contact HM Noor Customer Support within 7 days of receiving your parcel.

Please provide your order number, name, and registered mobile number so our team can identify your order and provide return instructions.

Whatsapp Number : +92 305 3314245 Email : www.hmnoor.com@gmail.com

For a normal change-of-mind return, you are not required to explain why you are returning the product.

Where should I send my return?

Our Customer Support team will provide you with the official HM Noor return address and return instructions.

Please securely pack the complete product and send it to the address provided by our team.

We recommend using a reliable and trackable courier service and keeping your courier receipt and tracking number until your return and refund have been completed.

Return Shipping Charges

Who pays the return courier charges?

For a change-of-mind or no-questions-asked return, the customer will be responsible for the cost of sending the product back to HM Noor.

The original shipping or COD charges paid on the order are non-refundable unless the return is due to a verified mistake by HM Noor or a verified defective product.

If HM Noor sent the wrong product, wrong size, or a verified defective product, HM Noor will handle the applicable return shipping charges.

Return Inspection

What happens after HM Noor receives my return?

Once we receive the returned parcel, our team will inspect the product to ensure that it meets the requirements of this Return Policy.

The product must be unused, unworn, unwashed, unaltered, complete, and in its original condition.

Once the return has passed inspection, it will be approved for an eligible refund.

Refunds

How will I receive my refund?

After your return has been received, inspected, and approved, HM Noor will process a refund for the eligible product value.

For Cash on Delivery orders, we may request your bank account or supported digital-wallet details to process the refund.

For prepaid orders, refunds may be processed through an appropriate available payment method.

How long will my refund take?

Once the returned product has been received and approved, HM Noor will normally initiate the refund within 5–7 business days.

Your bank or payment provider may require additional time to reflect the refunded amount in your account.

Non-Returnable Products

Which products cannot be returned?

A product will generally not qualify for return if it:

Has been worn or used.
Has been washed or dry-cleaned.
Has been altered, resized, stitched, or modified.
Has been damaged after delivery.
Contains stains, makeup, perfume, odor, or other signs of use.
Is missing any original piece, tag, label, or accessory.
Has a return request made after the 7-day return period.
Was clearly identified as Final Sale or Non-Returnable before purchase.

Wrong, Damaged or Defective Products

What if I receive an incorrect or damaged product?

If you receive a wrong, incomplete, damaged, or genuinely defective product, please contact HM Noor Customer Support as soon as possible.

We may request clear photographs, an unboxing video, or other reasonable evidence so our team can verify and resolve the issue.

We strongly recommend recording a clear and continuous unboxing video when opening your HM Noor parcel.

Important Return Information

Changing your mind is completely acceptable. Our no-questions-asked policy means you do not need to justify a normal return.

However, your return request must be made within 7 days of receiving your order, and the product must meet all of our return-condition requirements.

No-questions-asked does not mean that worn, washed, altered, incomplete, or customer-damaged products can be returned.