Exchange Policy
Last Updated: 1 September 2026
At HM Noor, we want you to shop with confidence. If you are not satisfied with the size or need to exchange an eligible product, you may request an exchange according to the conditions below.
30-Day Exchange
Can I exchange a product?
Yes. HM Noor allows eligible products to be exchanged within 30 days from the date you receive your order.
The product must be returned to us in the same condition in which it was delivered to you and must meet all the exchange conditions stated below.
What conditions must a product meet for an exchange?
To qualify for an exchange, the product must:
- Be unused and unworn.
- Not have been washed or dry-cleaned.
- Not have been altered, resized, stitched further, or modified.
- Be free from stains, makeup, perfume, deodorant, body odor, or other marks.
- Not be damaged, torn, or mishandled after delivery.
- Have its original tags and labels attached where supplied.
- Include all original pieces, such as the shirt, trouser, dupatta, accessories, or other items included with the product.
- Be returned in its original packaging where possible.
- Be securely packed to prevent damage during return shipping.
HM Noor reserves the right to refuse an exchange if the returned product does not meet these conditions.
How long do I have to request an exchange?
You must request an exchange within 30 days of receiving your parcel. Exchange requests made after the 30-day period may not be accepted.
Exchange Process
How do I request an exchange?
Please contact HM Noor Customer Support through our official contact channels before sending the product back to us.
Please provide your order number, name, registered mobile number, product details, reason for exchange, and the replacement size or product required.
Our team will review your request and provide you with the return address and further exchange instructions.
How should I send the product back?
After receiving exchange instructions from HM Noor, securely pack the complete product and send it to the return address provided by HM Noor Customer Support.
The product must reach us in the same condition in which we originally sent it to you, including all pieces, tags, labels, accessories, and packaging where supplied.
We recommend using a reliable and trackable courier service and keeping your courier receipt and tracking number until your exchange is completed.
Can I exchange a product for a different size?
Yes. You may request another size, subject to stock availability.
Please check our Size Chart carefully before ordering. If an incorrect size was selected by the customer, applicable return and re-delivery courier charges will normally be the customer's responsibility.
Can I exchange my product for another design?
An exchange for another design may be possible subject to availability and approval by HM Noor.
If the replacement product costs more than the original product, the customer will be required to pay the price difference.
What if my requested size or product is sold out?
All exchanges are subject to stock availability. If your requested size or product is unavailable, HM Noor Customer Support will contact you regarding the available exchange options.
Exchange Courier Charges
Who pays the courier charges for an exchange?
If an exchange is requested because of an incorrect size selected by the customer, change of preference, or another customer-related reason, the customer will be responsible for the applicable return and re-delivery courier charges.
If HM Noor has sent a wrong product, wrong size, or verified defective product, HM Noor will handle the applicable exchange shipping charges according to the circumstances.
Non-Exchangeable Products
Which products cannot be exchanged?
A product may not be eligible for exchange if it has been:
- Worn or used.
- Washed or dry-cleaned.
- Altered, resized, stitched, or modified.
- Damaged after delivery.
- Stained, marked, or exposed to perfume, makeup, or other signs of use.
- Returned with missing pieces, tags, labels, or accessories.
- Returned after the 30-day exchange period.
- Specifically marked as Final Sale or Non-Exchangeable at the time of purchase.
Wrong or Damaged Products
What if I receive the wrong or damaged product?
If you receive an incorrect or genuinely damaged product, please contact HM Noor Customer Support as soon as possible.
Please provide your order number and clear photographs or other requested evidence so our team can review the issue. Once verified, we will guide you through the exchange process.
Should I record an unboxing video?
We strongly recommend recording a clear and continuous unboxing video when opening your parcel.
An unboxing video can help our team investigate claims involving incorrect, missing, or damaged products.
Need Help With an Exchange?
If you have any questions regarding an exchange, please contact HM Noor Customer Support through the official contact information provided on our website.
For faster assistance, please keep your order number and registered mobile number ready.
HM Noor — Elegance, crafted with care.