Privacy Policy
Last Updated: 1 September 2026
At HM Noor, we respect your privacy and are committed to handling your personal information responsibly and transparently. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, create an account, place an order, contact us, or otherwise interact with HM Noor.
By using our website or providing your information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
What personal information may HM Noor collect?
Depending on how you interact with us, we may collect information such as your:
Name, mobile number, email address, billing address, shipping address, city, postal code, order details, account information, payment-related information, customer support communications, and other information you voluntarily provide.
We only seek information reasonably required to operate our store, process transactions, deliver orders, provide customer support, prevent misuse, and improve our services.
Do you collect information automatically?
When you use our website, certain technical information may be collected automatically. This can include your IP address, browser type, device information, operating system, pages visited, referring pages, approximate location derived from technical information, and interactions with our website.
This information may be collected through cookies and similar technologies and used to operate, secure, analyze, and improve our website.
2. How We Use Your Information
Why does HM Noor collect my information?
We may use your personal information to:
- Process and manage your orders.
- Confirm orders and payments.
- Arrange shipping and delivery.
- Provide order and delivery updates.
- Manage returns, exchanges, complaints, and refunds where applicable.
- Respond to customer questions and support requests.
- Maintain customer accounts and order history.
- Detect or prevent fraudulent, suspicious, or abusive transactions.
- Improve our products, website, services, and customer experience.
- Understand website performance and customer interactions.
- Send marketing communications where permitted and appropriate.
- Meet applicable legal, accounting, regulatory, and business obligations.
3. Orders & Cash on Delivery
Why is my information required for Cash on Delivery?
For Cash on Delivery (COD) orders, we need information such as your name, mobile number, complete delivery address, city, and order details so that we and our courier partners can process and deliver your parcel.
We may also use relevant order information to verify orders and reduce fraudulent, fake, or repeatedly refused orders.
Will my information be given to the courier?
We may share the information reasonably required to complete delivery with our courier and logistics partners. This may include your name, phone number, delivery address, COD amount, and shipment details.
Courier companies may process this information under their own privacy practices and applicable requirements.
4. Payment Information
Does HM Noor store my payment information?
Payments may be processed through banks, payment providers, mobile-wallet services, Shopify-supported payment services, or other third-party payment providers.
Where payment is handled directly by a third-party payment provider, HM Noor may not receive or store your complete card, bank, or wallet credentials. We may instead receive information such as payment status, transaction reference, payment method, amount, and other information needed to verify your transaction.
What about bank transfer or mobile-wallet payments?
If you make an advance payment using an available bank or mobile-wallet method, we may receive or request transaction information or proof of payment necessary to identify and verify your payment.
Please only use official payment details provided by HM Noor through our website or verified communication channels.
5. Shopify & Our Online Store
Is HM Noor's website hosted by Shopify?
HM Noor may use Shopify as its e-commerce platform. Shopify provides technology that allows us to display products, manage orders, operate checkout features, and provide our online store.
Information processed through Shopify may also be subject to Shopify's applicable privacy and data-processing practices.
Do you use other service providers?
Yes. We may use trusted third parties to help operate our business, including providers for website hosting and e-commerce services, payment processing, courier and logistics services, analytics, advertising, customer communications, fraud prevention, and technical support.
We aim to share only information reasonably necessary for those providers to perform their services.
6. Cookies & Similar Technologies
Does HM Noor use cookies?
Yes. Our website may use cookies, pixels, tags, and similar technologies to operate essential website functions, remember preferences, understand website usage, measure performance, improve the shopping experience, and support advertising or marketing activities.
What are cookies?
Cookies are small data files that websites can store on your browser or device. Some cookies are necessary for features such as your shopping cart and checkout, while others may be used for analytics, preferences, or marketing.
Can I disable cookies?
You can usually control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website, including your shopping cart, account, or checkout experience.
7. Analytics & Advertising
Do you use analytics services?
We may use analytics tools to understand how visitors interact with our website, which pages and products receive interest, and how our store performs.
Do you use information for advertising?
We may use advertising and measurement services offered by platforms such as Meta, Google, TikTok, or similar providers to promote HM Noor and measure the effectiveness of advertising campaigns.
These providers may use cookies or similar technologies according to their own privacy practices.
8. Marketing Communications
Will HM Noor send me promotional messages?
Where appropriate and permitted, we may send information about new arrivals, restocks, collections, promotions, discounts, or special offers through email, SMS, WhatsApp, or other communication channels.
Can I stop receiving marketing messages?
Yes. You may unsubscribe or request that we stop sending promotional communications through the available unsubscribe method or by contacting HM Noor Customer Support.
You may still receive important non-promotional communications relating to an active order, payment, delivery, exchange, refund, security matter, or customer-service request.
9. When We Share Personal Information
Does HM Noor sell my personal information?
HM Noor does not sell or rent customer personal information as a standalone business activity.
Who may receive my information?
Where reasonably necessary, information may be shared with:
- Courier and logistics companies.
- Payment processors, banks, and payment-service providers.
- Our e-commerce and website service providers.
- Technology, analytics, security, and fraud-prevention providers.
- Marketing and advertising service providers where applicable.
- Professional advisers such as accountants, auditors, or legal advisers where necessary.
- Government, regulatory, law-enforcement, judicial, or other competent authorities where disclosure is legally required or appropriate under applicable law.
10. International Processing
Can my information be processed outside Pakistan?
Some of the technology providers used by HM Noor may operate servers, systems, or service teams outside Pakistan. As a result, certain information may be processed or stored in other countries, subject to the provider's systems, safeguards, contractual arrangements, and applicable laws.
We seek to use reputable service providers and handle customer information responsibly when using such services.
11. Data Security
How does HM Noor protect my information?
We use reasonable administrative, technical, and operational measures designed to protect personal information from unauthorized access, misuse, loss, alteration, disclosure, or destruction.
We also rely on security measures provided by our e-commerce, payment, hosting, and other technology partners.
Is online transmission completely secure?
No internet service or electronic storage system can guarantee absolute security. While we take reasonable precautions, we cannot guarantee that information transmitted or stored electronically will always be completely secure.
Customers should also protect their account credentials and avoid sharing passwords, verification codes, or sensitive payment information with unknown persons.
12. Data Retention
How long do you keep my personal information?
We may retain personal information for as long as reasonably necessary to fulfil orders, maintain transaction and business records, provide customer support, manage disputes, prevent fraud, meet accounting or legal requirements, and operate our business.
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable requirements and legitimate business needs.
13. Your Privacy Choices
Can I ask what personal information HM Noor has about me?
You may contact us to ask questions about personal information associated with you and our handling of that information.
Can I ask HM Noor to correct my information?
Yes. If your contact or account information is inaccurate or incomplete, please contact us and request a correction.
Can I request deletion of my information?
You may contact us to request deletion of personal information associated with you. We will consider such requests subject to applicable law, transaction-record requirements, fraud prevention, unresolved disputes, accounting obligations, and other legitimate reasons for retaining information.
Can I withdraw from marketing communications?
Yes. You can request to stop receiving promotional communications at any time through the available unsubscribe method or by contacting us.
14. Children's Privacy
Is HM Noor's website intended for children?
HM Noor's online store is intended for customers who can lawfully make purchases or who use the website with the involvement of a parent or legal guardian where appropriate.
We do not knowingly seek unnecessary personal information from young children. If a parent or guardian believes that a child has provided personal information inappropriately, they may contact us so the matter can be reviewed.
15. Third-Party Websites & Social Media
What happens when I follow a link to another website?
Our website or social media pages may contain links to third-party websites, services, or platforms. HM Noor is not responsible for the privacy practices, security, or content of independent third parties.
We recommend reviewing the privacy policy of any third-party website or service before providing personal information.
16. Pakistani Law & Privacy
Which laws apply to this Privacy Policy?
HM Noor operates in Pakistan and seeks to handle customer information in accordance with applicable laws and regulations of Pakistan concerning electronic transactions, e-commerce, consumer dealings, cyber activity, and protection against unauthorized access or misuse of information, as applicable to our business.
Relevant Pakistani legal frameworks may include the Electronic Transactions Ordinance, 2002 and the Prevention of Electronic Crimes Act, 2016 (PECA), as amended from time to time, along with other applicable laws, rules, regulations, and future privacy or data-protection requirements that may apply to our operations.
Nothing in this Privacy Policy is intended to limit any rights or obligations that cannot lawfully be excluded under applicable Pakistani law.
17. Fraud, Misuse & Legal Protection
Can HM Noor use information to prevent fraudulent orders?
Yes. We may use relevant order, account, transaction, contact, and delivery information to identify or investigate suspected fraudulent orders, payment fraud, repeated refusal of COD parcels, abuse of promotions, unauthorized transactions, security incidents, or misuse of our website.
Where reasonably necessary or legally required, relevant information may be shared with payment providers, couriers, professional advisers, or competent authorities.
18. Changes to This Privacy Policy
Can HM Noor update this Privacy Policy?
Yes. We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, service providers, operational practices, or applicable legal requirements.
The updated version will be published on this page with a revised Last Updated date. We encourage customers to review this page periodically.
19. Contact HM Noor
How can I contact HM Noor about my privacy?
If you have questions, concerns, or requests regarding this Privacy Policy or the personal information you have provided to us, please contact HM Noor Customer Support using the official contact information displayed on our website.
When making a privacy-related request, we may ask for reasonable information to verify your identity and locate the relevant customer or order records before processing the request.
Our Commitment
At HM Noor, customer trust is important to us. We are committed to handling personal information responsibly and using it only for legitimate purposes connected with providing and improving our products, services, and shopping experience.
HM Noor — Elegance, crafted with care.